AbaThemes.Com (we) will only provide Support Services through our Helpdesk. We don’t provide our Support Service through any other channel (including, but not limited to direct e-mail, Facebook, Twitter or over the phone) at this time.
You will need to submit a ticket using the Helpdesk in order to take advantage of our Support Service. We may ask you to send us your login details if we need them in order to assist you. Our Helpdesk tickets and information you share with us through these Helpdesk tickets are confidential. Only you and our support team will see your ticket.
Our Pre-sales FAQ contains answers to common questions and may help answer questions you may have.
There is a fine line between theme support and theme customizations, and everyone has a different idea of what each entails. While we’re happy to help you with theme-specific support, unfortunately, we can’t help you modify or customize your theme further than its advertised features.
Hopefully, the information below will help you distinguish and understand the difference between theme support and customizations.
Theme Support Examples
As you can see, theme support issues interfere with the intended functionality of the theme. These issues prevent the theme from working as advertised and will be supported.
Theme Customization Examples
As you can see, theme customization has to do with preference, rather than actual theme issues. It requires customizing the theme beyond the scope of the theme’s intended style or functionality. These kinds of requests cannot be fulfilled in the support, unfortunately.
We do offer paid customization services for our theme collection. If you contact us through the WordPress Services page, we will get back to you with a quote and you can decide to move forward or not. We know our theme collection inside and out, and we can customize your theme quickly and professionally for a reasonable price.
3rd Party Plugins
In a perfect world, every theme would work with every plugin. But for every great plugin out there, you have a poorly coded one. Because of this, we simply can’t support every 3rd party plugin. However, we do try our best to make the themes compatible with all of the popular plugins out there, and it’s a continuing effort.
That being said, we don’t consider non-compatibility with plugins a theme support issue. The theme is only guaranteed to work as shown, with the plugins suggested. If you want to force compatibility, it will be up to you to work out a solution.
Everyone is a newbie at WordPress at one point or another. We’ve all struggled through the ins and outs of WordPress and spent many hours hunting down answers on Google and StackExchange.
Unfortunately, the AbaThemes.Com’s support center is not the best place for asking general WordPress questions. We’d happily answer every question you could throw at us if there was enough time in the day! So we ask that you focus on asking theme-specific questions while seeking help.
Please check out some of the links below to help with your general WordPress questions. Our Support Center has a lot of basic and intermediate WordPress videos for you to watch.
If you have ever wanted to build websites for your clients with ease and with marvelous backup and support, then AbaThemes team is your go to guy. The themes they have designed and built are very flexible and are suitable for various types of businesses. I have only had to call on them twice before, with something I needed coded differently and...Laura Lawson Visconti
I’ve searched a great while looking for a diversified theme that is easy to to work and can be edited to fit many of my client’s needs. I found this in AbaThemes.Com themes. I’ll admit, being a newbie with WP, it was hard at first taking the time to understand the admin area, but working with it daily I finally started to figure...Layne LeBleu
Just wanted to say thanks for a quick response to my problem. I had a plugin that was conflicting with the menu functionality on my theme and you were able to identify that in a very timely manner. My client was satisfied with “my” prompt response and all is well. Good job.Celeste Williams
I just wanted to drop in and leave an appreciation note for you and thank you for providing excellent post-sales support when I needed it. It’s extremely important to be around when your customers need you (post-sales) and this is what will make me look for your products in the future. I firmly believe this themes deserves a lot more...Nick Bailey
We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away.
Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.