AbaThemes.Com (we) will only provide Support Services through our Helpdesk. We don’t provide our Support Service through any other channel (including, but not limited to direct e-mail, Facebook, Twitter or over the phone) at this time.
You will need to submit a ticket using the Helpdesk in order to take advantage of our Support Service. We may ask you to send us your login details if we need them in order to assist you. Our Helpdesk tickets and information you share with us through these Helpdesk tickets are confidential. Only you and our support team will see your ticket.
Our Pre-sales FAQ contains answers to common questions and may help answer questions you may have.
There is a fine line between theme support and theme customizations, and everyone has a different idea of what each entails. While we’re happy to help you with theme-specific support, unfortunately, we can’t help you modify or customize your theme further than its advertised features.
Hopefully, the information below will help you distinguish and understand the difference between theme support and customizations.
Theme Support Examples
As you can see, theme support issues interfere with the intended functionality of the theme. These issues prevent the theme from working as advertised and will be supported.
Theme Customization Examples
As you can see, theme customization has to do with preference, rather than actual theme issues. It requires customizing the theme beyond the scope of the theme’s intended style or functionality. These kinds of requests cannot be fulfilled in the support, unfortunately.
We do offer paid customization services for our theme collection. If you contact us through the WordPress Services page, we will get back to you with a quote and you can decide to move forward or not. We know our theme collection inside and out, and we can customize your theme quickly and professionally for a reasonable price.
3rd Party Plugins
In a perfect world, every theme would work with every plugin. But for every great plugin out there, you have a poorly coded one. Because of this, we simply can’t support every 3rd party plugin. However, we do try our best to make the themes compatible with all of the popular plugins out there, and it’s a continuing effort.
That being said, we don’t consider non-compatibility with plugins a theme support issue. The theme is only guaranteed to work as shown, with the plugins suggested. If you want to force compatibility, it will be up to you to work out a solution.
Everyone is a newbie at WordPress at one point or another. We’ve all struggled through the ins and outs of WordPress and spent many hours hunting down answers on Google and StackExchange.
Unfortunately, the AbaThemes.Com’s support center is not the best place for asking general WordPress questions. We’d happily answer every question you could throw at us if there was enough time in the day! So we ask that you focus on asking theme-specific questions while seeking help.
Please check out some of the links below to help with your general WordPress questions. Our Support Center has a lot of basic and intermediate WordPress videos for you to watch.
First of all, I have a couple of the AbaThemes themes, and I absolutely LOVE them! They look freaking beautiful & work perfectly. I’m addicted to WordPress themes like a crackhead, and I believe these are some of my favorite. The responsive features alone make them well worth it. Then they add shortcodes, customization, and a bunch...Aaron Rees
Thank you! AbaThemes team , you are fantastic! First, you are so very quick to reply. Most importantly, your fix advice worked perfectly and immediately! I am so very appreciative. I also really love your template. I’m going to buy more of them! AbaThemes team- I’m excited to think you want to use my heartfelt feelings! I mean it...Desmarais
Amazing theme and outstanding support! AbaThemes team have done what I have seldom seen a webdev do before: create stuff that works great out of the box and stand behind their work with help for any and all questions you may have about their products. Great job, AbaThemes ! I have already recommended your themes to several friends and will...Christopher Porter
These Themes are really a versatile and wonderful theme that I personally used for my own offline business offering website designs for local business. The price offered is really value for money and I recommend this theme to those thinking of buying while it is still available at such a reasonable price. I have some support questions with the...Adi Zafrany Berkowitz
We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away.
Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.